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Taqat Al-Khaleej Higher Training Institute
9-month program (office management and customer service)
Office management and customer service program
Program duration: 9 months
About the program:
The Office Management and Customer Service program aims to equip trainees with the administrative and practical knowledge and skills necessary to work efficiently in modern office environments and customer service departments, by providing them with the foundations of professional office work, effective communication skills, organizing administrative work, and dealing with customers with high professionalism. The program focuses on integrating theoretical and practical aspects, enabling the trainee to perform daily office tasks efficiently, contribute to improving the quality of services provided, and support decision-making within various establishments.
Program content:
- Fundamentals of modern office management
- Secretarial and office management skills
- Organizing and storing paper and electronic files
- Computer skills and Microsoft Office applications
- Printing, document preparation, and report writing skills
- Effective communication skills within the work environment
- Customer service skills and building positive relationships
- Customer service etiquette and complaint management
- Telephone communication and inquiry response skills
- Time management and organization of office tasks
- Writing administrative correspondence and emails
- Fundamentals of Human Resources and Employee Relations
- Teamwork skills
- Professional conduct and work ethics
- Practical applications for office work and customer service
- Practical training on real-life customer service situations (Role Play)
Program advantages:
- Accredited and certified certificate from the General Organization for Technical and Vocational Training
- Intensive practical training in office management and customer service tasks
- Training halls equipped with the latest educational tools
- Specialized and experienced trainers in management fields
- Developing communication skills and self-confidence in the trainee
- An interactive and stimulating training environment
- Special rates for groups, companies, and government entities
- The program can be paid in installments for each trainee.
