Mechanism for measuring the level of satisfaction of beneficiaries (trainers and trainees) when delivering programs in the e-training format

The level of beneficiary satisfaction is measured through an electronic link sent to trainees and trainers at the end of each course, with the aim of identifying their satisfaction with the training programs and suggestions that would improve the effectiveness of future courses. Knowing the opinions of the beneficiaries of the main website’s services, the training platform, and the courses offered, as well as their comments and suggestions, greatly helps in making the right decision at the right time by the management of the website and the training platform and contributes to the development of the e-training process.
Mechanism for measuring beneficiary satisfaction levels:

• User satisfaction is measured by sending a questionnaire form after the training course provided, which includes some questions related to the courses, the training mechanism and method, the trainer, and other evaluation points.
• Based on the results of the satisfaction level survey, appropriate decisions are made that will improve and develop the training courses and services offered through the main website and the training platform later.

Trainee satisfaction measurement tool:

• Dear trainee, we hope you will fill out this form to measure your satisfaction with the training course and the service provided.
  Form link

Trainers satisfaction measurement tool:

• Dear Trainer, please fill out this form to measure your satisfaction with the training course and the service provided.
  Form link:
  https://docs.google.com/forms/d/e/1FAIpQLScK0pDxcxeVwN6M9aeg9d4fIHOnSn6h5_LOShNNe2T81sNgrA/viewform