taqat Al-khaleej Higher Training Institute affirms and commits to the following: –

• Implementing a system of technical and educational assistance for trainers and trainees throughout the implementation of e-training programs and courses.
• Providing technical support services through the e-learning unit.
• Providing guidance manuals that explain how to use the e-learning platform for both the trainer and the trainee.
• Develop training programs to raise awareness about the use of e-learning.

Policy text:

• taqat Al-khaleej Higher Training Institute is committed to providing technical, technological, and academic support to all beneficiaries of the e-learning system in all programs on an ongoing basis through the available channels published on the website.
  Rules and etiquette that beneficiaries must follow:
• Explain the problem in detail to the technical and educational support representative through the designated channels.
  – Adhere to the etiquette of dialogue.
  – Respect and avoid insults.
  – Refrain from engaging in political or religious discussions.

Rules and etiquette that technical or educational support representatives must follow:

• The service should be provided to trainees in record time.
• Speed ​​in processing transactions, resolving problems, and responding to inquiries
• Providing communication channels and saving time and effort by offering the highest quality service standards.

All beneficiaries.

• Responding to beneficiaries’ inquiries professionally and in the shortest possible time
• Adherence to the etiquette of dialogue, respect, and avoidance of offense.
• Avoid engaging in political or religious discussions.

Technical and educational support:

• Gulf Energies Training is committed to providing technical and educational support through its service provider and via the following channels. Our technical support team will respond to your inquiries as quickly as possible.
  Technical Support Contact Numbers:
  – 0138380070
  – 0533135594
• Replies will be given during weekdays from Sunday to Thursday, from 9 am to 12 pm.
• From 4 pm until 10 pm.

Technical support email address:

• Email: info@tkt-sa.com
• If your report or complaint is not acted upon or responded to, please contact the following number: 5594 313 53 966