{"id":12495,"date":"2023-02-05T20:42:17","date_gmt":"2023-02-05T20:42:17","guid":{"rendered":"https:\/\/tkt-sa.com\/technical-support-policy\/"},"modified":"2026-03-01T20:23:48","modified_gmt":"2026-03-01T20:23:48","slug":"technical-support-policy","status":"publish","type":"page","link":"https:\/\/tkt-eg.com\/en\/technical-support-policy\/","title":{"rendered":"Technical Support Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12495\" class=\"elementor elementor-12495 elementor-1677\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52b9b0a elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"52b9b0a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccf9ade\" data-id=\"ccf9ade\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c7abc35 elementor-widget elementor-widget-heading\" data-id=\"c7abc35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Support Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff9f4dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff9f4dc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-81210f4\" data-id=\"81210f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f682aa elementor-widget elementor-widget-text-editor\" data-id=\"4f682aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>taqat Al-khaleej Higher Training Institute affirms and commits to the following: &#8211;<\/strong><\/p><ul><li>Implementing a system of technical and educational assistance for trainers and trainees throughout the implementation of e-training programs and courses.<\/li><li>Providing technical support services through the e-learning unit.<\/li><li>Providing guidance manuals that explain how to use the e-learning platform for both the trainer and the trainee.<\/li><li>Develop training programs to raise awareness about the use of e-learning.<\/li><\/ul><p><strong>Policy text:<\/strong><\/p><ul><li>taqat Al-khaleej Higher Training Institute is committed to providing technical, technological, and academic support to all beneficiaries of the e-learning system in all programs on an ongoing basis through the available channels published on the website.<br>Rules and etiquette that beneficiaries must follow:<\/li><li>Explain the problem in detail to the technical and educational support representative through the designated channels.<br>&#8211; Adhere to the etiquette of dialogue.<br>&#8211; Respect and avoid insults.<br>&#8211; Refrain from engaging in political or religious discussions.<\/li><\/ul><p><strong>Rules and etiquette that technical or educational support representatives must follow:<\/strong><\/p><ul><li>The service should be provided to trainees in record time.<\/li><li>Speed \u200b\u200bin processing transactions, resolving problems, and responding to inquiries<\/li><li>Providing communication channels and saving time and effort by offering the highest quality service standards.<\/li><\/ul><p><strong>All beneficiaries.<\/strong><\/p><ul><li>Responding to beneficiaries&#8217; inquiries professionally and in the shortest possible time<\/li><li>Adherence to the etiquette of dialogue, respect, and avoidance of offense.<\/li><li>Avoid engaging in political or religious discussions.<\/li><\/ul><p><strong>Technical and educational support:<\/strong><\/p><ul><li>Gulf Energies Training is committed to providing technical and educational support through its service provider and via the following channels. Our technical support team will respond to your inquiries as quickly as possible.<br>Technical Support Contact Numbers:<br>&#8211; 0138380070<br>&#8211; 0533135594 <\/li><li>Replies will be given during weekdays from Sunday to Thursday, from 9 am to 12 pm.<\/li><li>From 4 pm until 10 pm.<\/li><\/ul><p><strong>Technical support email address:<\/strong><\/p><ul><li>Email: info@tkt-sa.com<\/li><li>If your report or complaint is not acted upon or responded to, please contact the following number: <span style=\"color: #000000;\">5594 313 53 966<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef5982b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ef5982b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bdfb72\" data-id=\"8bdfb72\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e0ebfb4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e0ebfb4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b1a3dbc\" data-id=\"b1a3dbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02b0c4d elementor-widget elementor-widget-tx_image_box elh-el tx_image_box\" data-id=\"02b0c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;image_1&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/tkt-eg.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/ani5-shape-1.webp&quot;,&quot;id&quot;:4753,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;design_style&quot;:&quot;style_1&quot;}\" data-widget_type=\"tx_image_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pf-ani-5-area wa-fix\">\r\n        <img decoding=\"async\"\r\n    class=\"pf-ani-5-shape\"\r\n    src=\"https:\/\/tkt-eg.com\/wp-content\/uploads\/2024\/11\/ani5-shape-1.webp\"\r\n    alt=\"ani5-shape-1\">\r\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-16f67e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16f67e7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-466086a\" data-id=\"466086a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db05525 elementor-widget elementor-widget-tx_heading elh-el tx_heading\" data-id=\"db05525\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_4&quot;}\" data-widget_type=\"tx_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pf-blog-5-sce-title tx-heading-section m-0\">\r\n        <div class=\"pf-subtitle-5 tx-subTitle\">\r\n        For corporate orders, start today    <\/div>\r\n    <h2 class=\"tx-title pf-sec-title-5 has-fs-45 pf-split-2\"><\/h2>        <p class=\"tx-description pf-p-5 sec-disc wow fadeInUp\">\r\n        \nThe Gulf Energies Training Institute relies on several human resources with more than 20 years of experience.<br>In the field of training and fully aware of the current and future needs of the labor market.    <\/p>\r\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d6973 elementor-widget elementor-widget-tx_button elh-el tx_button\" data-id=\"b7d6973\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_5&quot;}\" data-widget_type=\"tx_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"btn-wrapper  text-center\">\n    <div class=\"pf-blog-4-all-btn wow fadeIn\"\n        data-wow-delay=\"200\"\n        data-wow-duration=\"1000\">\n        <a class=\"tx-button pf-pr-5\"\n        href=\"http:\/\/!--[CDATA[\/%d8%b7%d9%84%d8%a8%d8%a7%d8%aa-%d8%a7%d9%84%d8%b4%d8%b1%d9%83%d8%a7%d8%aa\/%5D%5D--\"\n        target=\"_self\"\n        rel=\"\"\n        aria-label=\"Fill out the form now \">\n            Fill out the form now                         <span class=\"icon\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"feather feather-arrow-up-right\"><line x1=\"7\" y1=\"17\" x2=\"17\" y2=\"7\"><\/line><polyline points=\"7 7 17 7 17 17\"><\/polyline><\/svg>                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"feather feather-arrow-up-right\"><line x1=\"7\" y1=\"17\" x2=\"17\" y2=\"7\"><\/line><polyline points=\"7 7 17 7 17 17\"><\/polyline><\/svg>            <\/span>\n                    <\/a>\n    <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical Support Policy taqat Al-khaleej Higher Training Institute affirms and commits to the following: &#8211; Implementing a system of technical and educational assistance for trainers and trainees throughout the implementation of e-training programs and courses. Providing technical support services through the e-learning unit. Providing guidance manuals that explain how to use the e-learning platform for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-12495","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/pages\/12495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/comments?post=12495"}],"version-history":[{"count":2,"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/pages\/12495\/revisions"}],"predecessor-version":[{"id":12558,"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/pages\/12495\/revisions\/12558"}],"wp:attachment":[{"href":"https:\/\/tkt-eg.com\/en\/wp-json\/wp\/v2\/media?parent=12495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}